We use the steam cleaning (also known as hot water extraction) method to properly clean carpets. This is the only method recommended by most carpet manufacturers and also the NZ Wool Board. We will first assess and discuss your cleaning requirements and what stains might be removed with our regular clean, or if further treatments are also required. We will then pre-spray all carpeted areas to be cleaned with a special pre-mixed solution that breaks down stubborn dirt particles, before we finish the process with our steam cleaning machine that sprays hot steamed water under pressure deep into the carpet pile. This is vacuumed back out almost at the same time by two powerful vacuum systems – therefore extracting out as much moisture as possible, without damaging carpet fibres – ensuring your carpet dries as fast as possible. The results are amazing!
It’s always a good idea to ensure your carpet is properly vacuumed before we start cleaning your carpet. Our powerful steam machines are great at removing deep down dirt, however lint and hair are better removed with a good roller brush vacuum. Luckily we also provide a professional vacuuming service with our commercial roller brush vacuum, that can get deeper into the pile than most regular vacuums, so if you would like to add that service before we steam clean, please advise us before we arrive.
Please remove as much furniture as possible from the areas to be cleaned to ensure we can access as much free carpet as possible. We will move smaller items including lounge suites, that can be moved by one person. We will not move larger bulkier items, electronics or fragile goods, so please ensure these are moved prior or we can successfully clean around most items as well if required.
You may have been dissapointed with your last clean taking sometimes days to dry! This comes down to both the cleaning method and quality of the carpet cleaning. We spend time ensuring we remove as much moisture with our vacuums as possible; we are not racing to get to the next job and this is crucial in getting your carpets dryer, faster. Most carpet will take between 2 and 8 hours to dry thoroughly. The exact time depends not only on the carpet cleaner but also on several other factors such as the amount of soiling and staining, air temperature and even the structure and makeup of the carpet itself.
Whether you need targeted stain removal, or as part of a general carpet clean, we are Auckland's stain specialists. Having undertaken specific stain treatment courses, you are assured the highest quality results. We offer the most comprehensive advice and treatment possible on a range of spills including food, drink, wax, oil and paint. When we assess your carpet for cleaning, we will indicate which stains are likely to be removed with our general clean and which may not be. We will also indicate which need more specialist products to be used, at a small additional cost, that will either completely remove, or help reduce a particular stain's appearance. Please note that as there are many factors determining whether or not a stain may be extracted from your carpet, we can make no guarantees of removal, however we will indicate the likelihood of removal before starting. For coloured stains such as red wine or cordial that have been left in the carpet for some time, we often can use a specialist peroxide based treatment where appropriate to lighten or remove the mark. Let our experience in stain treatment, put your mind at ease; we'll get the best results possible.
